Ever wonder who’s behind the friendly voice when you call Forward Mutual? Let us introduce Jessica Hill, our customer service assistant. Jessica offers customers and agents an attentive ear and quick responses to their questions. She also works with policy renewals and changes.

“My favorite things about working for Forward Mutual are learning and understanding more about insurance. I love getting to know our insureds when they come in to pay,” says Jessica. “I’m also excited to reconnect with my high school friend, Sarah!”

Jessica and her husband Eric live in Oconomowoc with their cats Maude and Herbie. They’re vagabonds at heart and love exploring new places, biking and pursuing that good cup of coffee. Their latest home projects: painting, new curtains and dreaming of a kitchen remodel!

Through all this, Jessica always has her camera in tow. She started taking pictures for others about five years ago and now is a lifestyle photographer capturing authentic moments of animals, families, children and an occasional wedding. Check out her gorgeous work at jfiess.com!

We at Forward love having Jessica on our team and appreciate the dedicated service she offers our insureds!